Frequently Asked Questions

Where is my data processed?

Currently, our server infrastructure is located entirely in Europe (The Netherlands) to ensure the highest data protection standards. For enterprise customers with specific compliance requirements, we also offer the option to deploy dedicated instances in a location of your choice.

Do you store the processed texts?

No. We strictly adhere to a Zero-Retention Policy. Your data is processed exclusively in volatile memory (RAM) for the duration of the masking process. As soon as the response is sent to you, all data is immediately and irrevocably deleted from our systems. We do not maintain content databases or storage for "training" purposes.

Is pseudonymization consistent across multiple requests?

Consistency is guaranteed within a single API call. If you send a document, "John Smith" will be replaced uniformly (e.g., as [NAME_1]) throughout that text. However, since we do not store any data (stateless design), the counter resets with every new request. This ensures that no connections can be drawn between different processing events, maximizing your security.

What pricing plans are available?

We offer three tiers to suit your needs:

Free Tier: Limited by text length and rate limits—perfect for testing.
Pay-per-Request: Full performance with no monthly fixed costs. You only pay for what you process.
Enterprise: For high volumes and maximum security. Includes a dedicated environment without rate limiting. Please contact us for a quote.

Is there a guarantee for 100% detection accuracy?

Our algorithms use advanced semantic analysis to achieve extremely high detection rates that go far beyond standard search patterns. However, as a technical service provider, we provide the tool for optimal cleaning, while the final responsibility remains with the data controller.

Outlook: We are currently working on a specialized insurance solution to cover residual risks in data processing. If you are interested in such a liability package, please contact us—we would be happy to include you in our pilot program.

How is this different from simple "Search & Replace"?

Standard RegEx filters often fail with complex sentence structures or typos. Our engine utilizes context-aware processing to understand the meaning of a word. For example, it distinguishes whether "Washington" refers to a person, a city, or a state, and masks only the relevant PII—precisely and automatically.